Terms of Service

Terms of Service

Frequently Asked Questions

No, we do not charge sales tax.

Certainly. Just fill out the "ship to" address portion of your order form at checkout.

All of our products are shipped either USPS or UPS ground. Please see our shipping policies page for specific information. All orders normally ship within 5 business days of order. If any product requires any additional time to produce and ship, this information is always added to the particular product information.
NOTE: Understandably, our engraved, personalized products, such as Mini Pulpits or other Pastor-Leadership Plaques, require more time to prepare. 

Absolutely! Many of our appreciation gifts are personalized free of charge, and some involve a fee for personalization. If a gift can be personalized, we include that information as part of the product description.

Our goal is 100% customer satisfaction. Please see our "policies" page for return information. We do guarantee our products, and should the need for a return arise, we ask that you call our customer service department within 7 days, or email us at returns@pastorappreciationgifts.com to have a return authorization issued, and to be given specific return instructions.

Every transaction on our site is 100% secure. We use 128 SSL encryption technology, which is the industry standard. You can be assured your information is secure, and you can verify our site security by viewing the security logo at the bottom of our home page. Except as necessary for order fulfillment, we do not share our customer information with anyone.

Certainly! In fact, this is one of our favorite ways to receive orders, as many customers add a personal message with their mail-in order, which is always an additional encouragement to us.
If ordering by mail, no special form is necessary:
Just tell us what you’d like to order, by giving us an item/SKU number, and description of the product, and, if applicable, what personalization you’d like on each gift.
Remember that there is never any tax to add to your order, and all shipping and personalization costs are included in the price of the item, making it so much easier to total the order.
We do ask that you include your contact telephone number, or email address, in order to confirm we have received your order, and in case we may have any questions regarding your order.
Please make check or money order out to
Pastor Appreciation Gifts
Mailing address:
Pastor Appreciation Gifts
25 Sherry Street
Berlin, NH 03570 

P.S. Anytime you would like to write to us, for any reason, we’d love to hear from you!
Use the same mailing address as above.
Bless you!

SHOULD YOU HAVE ANY QUESTIONS, THERE ARE 3 WAYS TO CONTACT US:
By Email: customerservice@pastorappreciationgifts.com 
OR CALL US TOLL-FREE AT (866) 478-7017
YOU CAN ALSO CONTACT US VIA OUR "CONTACT US" PAGE-JUST CLICK HERE

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Shipping Information

Shipping Policies

At Pastor Appreciation Gifts.com, the price shown for each product includes all packaging, handling, and regular shipping charges, as well as engraving and personalization cost. 
Shipping options are standard UPS Ground (No extra charge), UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air. Of course, we must charge the additional shipping fee for any order which is not sent via ground shipping.

If special shipping is needed, this is selected during the order process. There are absolutely no additional charges or fees added to your order during the "check-out" process, for any order shipping to the 48 contiguous United States.  

Please note that we require 5-7 BUSINESS DAYS manufacturing time before Pastor-Leadership Plaques, including Mini-Pulpits, actually ship. Of course, the exception to this would be our Mini-Pulpits, which can be "RUSH-SHIPPED." Many "ship-to" locations require as many as 5 days UPS Ground shipping time … so please determine the exact shipping method before you place your order.

IMPORTANT NOTE REGARDING INTERNATIONAL SHIPPING:

We are so blessed to hear from dear friends all over the world.
However, at this time, we do not ship orders internationally, to countries outside the United States. We can still ship to US Territories, or APO/FPO Military addresses. 

WE MUST SHIP VIA USPS AIR ALL REGULAR ORDERS SHIPPING TO ALASKA, HAWAII, US TERRITORIES, AND APO/FPO MILITARY ADDRESSES. WE MUST CHARGE A FEE OF 19.95 FOR THESE AIR SHIPMENTS, WHICH IS ADDED AS PART OF THE CHECK-OUT PROCESS.  

It is important to us that there are no “surprises” when you get to checkout.

We will make every attempt to see that your order ships with as minimal delay as possible.

We will email you tracking information, as soon as your shipment is available for viewing within the carrier’s system.

If any product requires any additional time to produce and ship, this information is always added to the particular product information.

We always ask that you order your engraved, personalized gifts as early as possible, so that shipping time via UPS Ground is never an issue, and this will save you any extra shipping charges.

Of course, if you have any concerns over shipping times, when a particular product will ship (if you are facing a deadline), or any other shipping/delivery time concern, 
SHOULD YOU HAVE ANY QUESTIONS, THERE ARE 3 WAYS TO CONTACT US:
By Email: customerservice@pastorappreciationgifts.com 

OR CALL US TOLL-FREE AT (866) 478-7017
YOU CAN ALSO CONTACT US VIA OUR "CONTACT US" PAGE-JUST CLICK HERE

Again, we encourage you to order as far in advance as possible, in order to avoid any additional charge for shipment.

 
Damaged Goods Policy

If an item is received damaged in shipment, we will promptly ship a replacement free of charge, and we will pay for shipping the damaged product back to us. Please email us at customerservice@pastorappreciationgifts.com , or call our customer service department at (866) 478-7017, and we will give specific return instructions.

 
Return Policy

We guarantee that you will be completely satisfied with any gift purchased from Pastor Appreciation Gifts.com. This is a 100% guarantee. If for any reason you are not satisfied, please email us @ customerservice@pastorappreciationgifts.com or contact customer service at (866) 478-7017, and we will do whatever is necessary in order to "make it right." Period. You must contact us within 7 days of receiving your order. When you contact us, we will give specific return instructions. We will pay all shipping charges for the replacement item, and pay to have the item returned to us. We do require that you use the original shipping carton to ship the item back to us. If an item is received damaged in shipment, we will promptly ship a replacement free of charge, and pay for shipping the damaged product back to us.

 

WE ENCOURAGE YOU TO CONTACT US WITH ANY QUESTIONS OR CONCERNS, REGARDING ANY MATTER.
SHOULD YOU HAVE ANY QUESTIONS, THERE ARE 3 WAYS TO CONTACT US:
By Email: customerservice@pastorappreciationgifts.com 
OR CALL US TOLL-FREE AT (866) 478-7017
YOU CAN ALSO CONTACT US VIA OUR "CONTACT US" PAGE-JUST CLICK HERE

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Privacy Policy

We can be reached via e-mail at: customerservice@pastorappreciationgifts.com

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company. Terms of Use Statement You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

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